FAQ's


HOW DO I PLACE AN ORDER?

Firstly, Thank You for coming to Smashing Fibres and finding products that will represent you well.
 
To purchase one of Smashing Fibres products simply go in to the shopping page and scroll through all the items that we have on offer. Select the items you wish to purchase then click on the correct size and colour, this will then be automatically added in your shopping cart. Before hitting the finish button, make sure you are completely happy with your selections and pricing. Once your shopping is complete, choose your postage and payment options then hit the button for the final processing of your order.

WILL A 'SOLD OUT' ITEM BE BACK IN STOCK SOON?

Smashing Fibres has a core range of products and we are always looking to grow our product range – this means some items will come as a seasonal item and be replaced with a fresh new look the following season.  Sign up to our newsletter to stay up-to-date on all the things the team are up to at SF head office.

We here at Smashing Fibres listen to our customers and build our product range based on what our loyal customers are saying.

If you have any great ideas, we’d love to hear from you.  Please send us an email and we’ll get back to you within 72hrs.  We receive many emails each day and do our best to get back to very single one of our customers. 

ARE MY PAYMENT DETAILS SAFE?

Absolutely!  Here at Smashing Fibres we respect all of our customers privacy and upon the completion of each transaction all payment details are deleted from our system. 

Smashing fibres will only use trusted and proven payment methods for all of your purchases.

SHIPPING AND DELIVERY

FREE STANDARD SHIPPING WITHIN AUSTRALIA

FREE SHIPPING – EPARCEL (no insurance or tracking on this service)

Free shipping applies to all orders (except wholesale or bulk purchases) – Within Australia over $100 via Australia Post eParcel (Signature Required)

Shipping Options (AUSTRALIA) 
Please Note: The Shopping Cart will automatically calculate your shipping costs based on your items and your address.

EXPRESS POST – Full tracking numbers and express service available.

We recommend upgrading to this service.

Australia Post Express EPARCEL (Express Delivery with Tracking – Signature Required)
This is our Express service, your item should arrive within 24hr for metropolitan areas and 48+ hours (business days)
**Someone must be home to sign for the package or it may be carded and taken back to the depot. You can give us AUTHORITY TO LEAVE the parcel at your property, however there is NO INSURANCE with this option and completely at your own risk.
The shopping cart will automatically update your shipping costs within the admin area.

GENERAL SHIPPING PRICES OUTSIDE OF FREE SHIPPING OFFERS:

$8.75 for items up to 500 grams
$13.80 for items up to 3kg
Above postage prices do not apply to wholesale customers or invoiced goods, or items that are marked No free shipping.

DELIVERY TIME FRAMES – Australia Domestic ONLY

All orders received before 1:00 PM AEST are shipped on the same day and depending on the postage option selected the following are the expected deilvery timeframes :

AUSTRALIAN POST STANDARD POSTAGE 5 to 10 WORKING DAYS

AUSTRALIAN POST EXPRESS – 1 to 2 WORKING DAYS

INTERNATIONAL SHIPPING

Unfortunately we do not currently ship overseas outside of wholesale orders.  

EXCHANGES AND REFUNDS

Returns Policy

Smashing Fibres takes pride in customer satisfaction and will replace any items that may be the wrong size or style. We are certainly not bothered when the item was purchased as long as it meets the conditions below.

For a smooth return on the your item our main condition is that we recieve the item back in its original condition, unworn, with tags attached and in the packaging they were sent in.

RETURN CONDITIONS

Customer arranges return delivery
Must arrive back in original condition, unworn, tags attached and in plastic poly bag they were sent in.
Refunds are processed LESS postage. In the event of a FREE postage promotion or order, you will be refunded the full item amount/s LESS our actual postage cost ($8.75 – $13.80) 

EXCHANGES

​RETURN OPTION A:

Purchase and pay for the items/sizes you are wanting to swap for direct from our site. This way we can send express as soon as payment is made.
Then:
Post back the original order/items to the address below, with a note asking for a refund (Preferably on the order slip sent with your goods).
As soon as the original order arrives back and is checked to be in original condition we can process the refund (less original post cost).

SF Clothing
6 POZNIK CLOSE, Bracken Ridge, QLD, Australia, 4017

RETURN OPTION B:

Send back the original order to the address above, and include a PRE-PAID satchel, addressed to yourself inside with the item.
Include a note explaining which size/style you want to exchange for.
Please note we can not guarantee fulfilment this way, if in stock at the time your item arrives back we will exchange.

DO YOU SUPPLY WHOLESALE ORDERING

We appreciate your interest in stocking our mens ranges and are currently in the process of supplying some brilliant stores nationally.

If you’d like to be considered and feel that your business is a great fit for the elite Smashing Fibres gear, we’d love to hear from you.  Please email us your details, location/s and a brief description of your business.  We will then be in contact with you within 72hrs.

Thank you for your interest once again and we look forward to hearing from you.